privacy policy

Introduction

FrameSmart Software respects each individual's right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at FrameSmart Software's Web site.

Part I. Information Collection

FrameSmart Software collects information through our Web site at several points. We collect the following information about primary visitors:

• Hostnames in case of abuse from our Web site statistics
• Voluntary contact information from our forms (Contact, Trial Request, and Software Registration)

FrameSmart Software does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information.

We collect the following general data that is not personally identifiable information:

• Web site hits
• Web site referrers
• Search strings
• Users' general demographic information (country of origin only)

Any information collected is kept private, is used only for the purposes specified by our users, and is not shared with any third parties unless required by the user, for example, in the case of a product purchase when information is shared with the user's credit card company. In the case of illegal activity, such information will be handed to law enforcement agencies in accordance with their demands to comply and co-operate in a legal investigation.

We do employ cookies within the Forums to optionally store users' login names and passwords and to store data about which posts have already been read. A cookie is a small text file that our Web server places on a user's computer hard drive to be a unique identifier. Our cookies do have an expiration date. Our cookies do not collect personally identifiable information.

Part II. Information Usage

The information collected by FrameSmart Software will be used for:

• Delivery of ordered products and services
• Necessary communications
• Improving the international usability of our software products
• Maintenance of Member services

Users who provide information will receive only the products and services that are requested by them.

Registered users receive additional announcements from us, via our optional mailing list, about new software releases and other significant updates. Out of respect for the privacy of our users we present the option to not receive these types of communications.

The information we collect will not be used to create customer profiles based on browsing or purchasing history. We will not supplement information collected at our Web site with data from other sources.

If required by the user, we may share data with the following third parties:

• Credit card companies

These third parties will use the information as follows:

• Billing and payments

We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours.

Our Web site offers forums. Please be advised that information posted in this venue becomes public knowledge.

If our policy on information collection or uses changes, will advise you by updating this Policy page within 24 hours.

Part III. Access to Information

FrameSmart Software maintains the accuracy of our information by ensuring that all information gathered is either taken voluntarily and directly from the user, or taken from the data that their Web browser provides. Users may access their own personal information and contact us about inaccuracies they may find by contacting us at any time and requesting to view their details. Likewise, users may delete their information from our database by the same method.

Part IV. Problem Resolution

If problems arise, users may contact FrameSmart Software. We are committed to resolving disputes within 7 days.

Part V. Data Storage and Security

FrameSmart Software protects user information with the following security measures:

• Secure servers
• SSL encryption